Your telephone system can go a long way towards creating a positive image of your company and the way it conducts business. Telequip help you succeed in the battle to attract and keep customers by providing the tools to handle customer calls more efficiently and professionally with a minimum number of staff.
Our solutions range from simple operator greetings, to advanced Automatic Call Distribution (ACD) systems complete with Supervisor statistics software and agent CTI packages. Telequip have also commissioned sophisticated Interactive Voice Response (IVR) applications to automate certain types of inquiries. Skills Based Routing can be implemented to ensure a caller reaches the most appropriate agent for their type of inquiry. Scripting software allows operators to process calls in a pre determined way.